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Frequently Asked Question

1. Why Book Directly? Booking directly with us saves you money as you won't incur extra fees charged by travel platforms. 2. What's Your Cancellation & Refund Policy? Our cancellation and refund policy are as follows: • Grace period: Guests should cancel within 48 hours after the reservation was made and at least 14 days before check-in to receive a full refund. • If canceled up to 7 days before check-in, the guest pays 50% of the booking cost. 3. Why Do You Ask for a Deposit? How Does It Work? We request a deposit to safeguard against accidents, despite most of our guests being respectful. The deposit is either $200 CAD or 20% of the booking amount, whichever is greater. It's automatically collected upon booking and released one day after check-out. 4. A Big Question: How Do I Trust You as Hosts and Not Worry About Scams? With over 8 years in the business, our listings mostly boast superhost accounts and receive minimal negative feedback. We're committed to doing things right and ensuring our guests' satisfaction, aiming to earn your trust and loyalty. 5. Do You Manage Units Outside of Downtown Toronto? Unfortunately, we do not. Managing units remotely has proven challenging, so we prioritize focusing on downtown Toronto properties to provide exceptional service. Thank you for understanding.

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